Focus Forwarding PTY Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Information We Collect
We collect personal information that you provide directly to us when you:
• Request quotes or services
• Contact us via email, phone, or online forms
• Use our website features, such as shipment tracking or contact forms
The personal information we collect may include:
• Name
• Contact details (email address, phone number, postal address)
• Company name and job title
• Shipping details and documentation
• Other information you choose to provide
We may also collect certain information automatically through cookies or similar technologies on our website, such as IP address, browser type, and browsing behaviour, to improve your user experience.
2. How We Use Your Information
We use your personal information to:
• Provide freight forwarding and logistics services
• Respond to your enquiries and provide customer support
• Process shipments and customs documentation
• Communicate with you about your shipments, account, or service updates
• Improve our website and services
• Comply with legal and regulatory obligations
3. Disclosure of Your Information
We may disclose your personal information to:
• Shipping and logistics partners
• Customs authorities and government agencies as required by law
• Service providers who assist us in operating our business (e.g., IT, marketing)
• Third parties if required by law, subpoena, or other legal process
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no internet or electronic transmission is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual restrictions
• Opt-out of receiving marketing communications (if applicable)
To exercise these rights, please contact us, details below.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. You can control or disable cookies through your browser settings, but this may affect website functionality.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us.
